Customer Testimonials

(Published with permission. Content is edited with respect to personal 

contact information only. Actual copies of these letters are archived at 

Sullivan Toyota of Wichita Falls and are available by permission only, 

pursuant to the Financial Services Modernization Act of 1999.)

January 13, 2011

Willy Sullivan

Sullivan Toyota

2213 Old Jacksboro Hwy.

Wichita Falls, TX 76301

Dear Mr. Sullivan,

First I would like to take this opportunity to commend Sullivan Toyota for a sales staff that was pleasant, friendly, and not overzealous in trying to sell a car or truck. The primary sales person that I dealt with was Mr. (Steve) Cox. He was someone that listened to my needs and concerns in purchasing my very first pickup truck. He presented me with a verity of options to choose from that would meet my needs. He gave me ample opportunity to weigh my options and make my decision without any high pressure sales tactics or telling me what I wanted. I would like to commend Mr. Cox on his sales approach with “me the customer”. I cannot say the same with the last Toyota dealership with which I did business.

Second I would like you to know that your service department is responsible for me returning to Sullivan Toyota to purchase my truck. After several bad experiences at another Toyota dealer’s service department I decided to give your business a try. After the first visit I started to bring all my Toyota cars to your business. The service department is upfront about what needs to be done verses what should be done and lets the customer make that decision without any high pressure tactics or even just doing the work and telling you it HAD to be done as I have experienced elsewhere.

You have a great staff in both areas and everyone should be commended.

As for Toyota, I have owned four Toyota’s in the past and have put thousands of miles on their products without any mechanical failures. Well my new truck has about 600 miles and is less that 11 days old and in the shop for a mechanical failure. When notified of the problem which had some unique attributes you service department as well as my sales person was on top of the problem. Currently we are waiting on ordered parts to hopefully resolve the issue in a reasonable amount of time. Again, hats off to you staff for making me feel like a valued customer.

Sincerely,

William R. Clark

Wichita Falls, TX

9 August 2010 

FROM: Lee

                 Burkburnett, TX 76354

SUBJECT: Commendable Sales and Service

June 10, 2009

Sullivan Toyota of Wichita Falls

2313 Old Jacksboro Hwy.

Wichita Falls, Texas 7630

Ladies and Gentlemen:

Thank you for dinner and a very informative meeting. I have complete confidence in your service department. When my Avalon needs servicing, or whatever, I will feel comfortable in bringing it in knowing I am dealing with honest and reliable people. Purchasing this car was a pleasant experience from the beginning. The sales staff was great. I wish Sullivan Toyota great success in the future.

Sincerely, 

Pat H.

Wichita Falls, Texas 

 June 30, 2009

Toyota Motor Sales, U.S.A., Inc.

19001 South Western Avenue

Dept. WC11

Torrance, CA 90501

This is a testimonial to the superb service we received at the Sullivan Toyota Dealership in Wichita Falls, Texas, on the afternoon of May 29, 2009.

We left home that morning, for a three week trip to Utah, Arizona, and Nevada. We had been on the road for approximately two hours with temperatures in the upper 90’s when our Lexus began to have air-conditioning problems. It would run for a few minutes then turn off. Heading into the desert, a working air-conditioner was essential. We were considering our options when we arrived in Wichita Falls and saw the Sullivan Dealership.

Their Service Department was busy that afternoon, but agreed to take a look at our Lexus. Almost immediately a Service Technician came out to take a quick look. He recognized the symptoms and correctly diagnosed the problem as a faulty ‘relay switch’. He replaced the switch and we were able to continue our trip.

Please express our sincere appreciation for the excellent service we received from the Sullivan Toyota Service Department on May 29. They are true professionals!

Thank You!!!!

John and Marie H.

Southlake, TX 76092

August 13, 2009

Lance T.

Wichita Falls, TX. 76310

Mr. Willy Sullivan

Sullivan Toyota

2213 Old Jacksboro Highway

Wichita Falls, TX. 76301

Dear Mr. Sullivan,

Just this note to tell you of our recent car buying experience at your dealership.

10-29-09

Mr. Willy Sullivan, This note is for the purpose of express sincere gratitude & appreciation for two of employees. We believe they deserve a “kudo” for their professionalism & attitudes, Louis Tucker & Kevin, your manager. Louis Tucker is to be commended for his effort, salesmanship and respectfulness show to my husband & me. Although we didn’t make a sale because my husband & I couldn’t agree on a vehicle, it wasn’t because your staff didn’t try. Kevin & Louis went the extra mile to make us feel valuable customer. I went to several dealers & I can personally tell you their attitude & salesmanship didn’t impress me, it was like they were having a bad day, no smiles, no courtesy and I was turned off by that. Louis on the other hand was attentive and provided a listening ear which I appreciated very much. Kevin also has a dynamic personality, very accommodating and cheerful about his job. Our problem was Larry wanted a Tundra, I didn’t, I liked the Tacoma, he didn’t, he liked the Avalon, I didn’t, I wanted the Barcelona Red RAV4, he definitely didn’t want another RAV after being in a wreck in one, I wanted the Camry, he said it was to small so there you have it – we couldn’t agree on a vehicle.

I truly believe with staff employees like Louis & Kevin you dealership will be successful, I’m sure it already is. I’ve heard from other people positive remarks of Sullivan Toyota & you can be assure we will always have positive remarks of our experience working with your dealership. I told Louis if I ever decide to let go of my Mazda Miata I will return to Sullivan and hopefully he will still be one of your salesmen.

It was a pleasure & I'm so glad your in town.

Sincerly Lois and Larry B. 

 11-2-09

Dear Willy, Frank, Kevin, Josh, and other members of the staff,

Glen and I want to thank you for your help, courtesy, and consideration of our car “needs.” I was truly a pleasure to do business with the professionals of an outstanding car dealership. What an asset to this community!

Sincerely,

Linda & Glen V.

 15 Oct 09

Dear Mr. Sullivan

My granddaughter and I are enjoying or new Toyota immensely. I just want you to know that every contact with your salesman Mark Slade has been favorable. He is a personable individual who possesses a natural ability to work harmoniously with his/your customers. Shortly after I purchased the car, I was at KFC on Loop 11. When I parked, the wheels were turned and locked. Needless to say, when I returned to the car, the vehicle wouldn’t start. I phoned my wife to pick me up because I left the Toyota instruction book at home along with Mark’s phone number. When I arrived home, I went through the handbook pertaining locked wheel and could find anything. This had never happened to me in all of my years of driving. I phone Mark about the problem and without hesitation; he stated that he would meet me at KFC. I couldn’t ask my wife to drive me back to the scene due to the fact; the medicine she was taking was kicking in. I drove myself to KFC and met Mark. He explained to me what I had done and the car started right up. He followed me home and I returned him to his car. I just want you to know about the people you have working for you.

Thank you,

Pat H. 

 1/18/10

Just a note to say thank you for the kind, caring, professional assistance in taking care of the scratches on the finish of my car. I do appreciate the immediate and personal attention I received. I am proud to own a Camry and to recommend Sullivan Toyota to all my friends for their outstanding customer service. I’ve had two brand new cars before, but have never received such terrific special attention.

Frank Catania was very helpful and encouraging. He made sure my car was taken care of in a very timely & professional manner. So many times when a customer drives off the lot, it’s out of sight – out of mind. All the Sullivan employees I’ve come in contact with are of exemplary quality and have made me feel very important as a customer.

Thanks again, 

Jan P.

 24 September 2010

Dear Mr. Willy Sullivan

Please allow me to thank your parts specialist Mr. Harris Osborne for stepping in to help fix my car. I had a complicated situation with my 2003 Sequoia and it was only resolved via the hard work of your topnotch parts expert. Suffice it to say, I had never heard the term ‘port installed options,’ but I am now very familiar. The ability of my mirror to retract finally broke at 130K miles on my very reliable Sequoia. I am in the military so I have long since moved from Texas where I purchased the vehicle but after my Virginia dealer replaced the mirror, we realized my mirrors were actually signal mirrors originally done via your Houston port. After much, much discussion with Mr. Osborne and him spending time with the help desk, we realized I had two options – dismantle the broken mirror and rebuild it on the new mirror or order a parts kit with two new signal mirrors for $400. Armed with the information, I went to the Virginia dealer and was able to get them to fix it right.

I sincerely appreciate your team – Mr. Osborne spent a lot of time on the issue and that kind of customer service seems rare. He knew I was in an awkward spot and he just wanted my car to be fixed even though I was many states away. I certainly hope my mirrors remain operational so as to not go through this challenge again. But, on the plus side, my car is fixed and that is what is important and Mr. Osborne single-handedly stepped up to make it happen. Please accept my sincere thanks.

With much appreciation,

Brian N.